Terms of use

These terms apply to this website and to orders placed with Fiamma Pizzeria Lda.

Orders

Your order is a request until we confirm it on WhatsApp or by phone. We may decline an order (for example outside our delivery zones or when we are too busy) and will tell you straight away. Orders outside opening hours are pre-orders for the next time we open.

Prices and deals

Prices include VAT and are shown in euros. Delivery fees and minimum orders depend on the zone and appear on your order ticket. Deals run in the hours shown, can’t be combined unless we say so, and may end at any time.

Allergens

Every dish lists the 14 allergens defined by EU Regulation 1169/2011. Our kitchen handles all of them, so we can’t rule out traces. Tell us about any allergy before ordering. See our allergen statement.

Delivery and pickup

Delivery times are estimates. Please be at the address you give us; if we can’t reach you, we’ll call. Pickup orders are kept warm for 20 minutes after the time we confirm.

Payment

We accept the methods listed on the order page. Card payments are taken on delivery or at the counter; we never ask for card details on this website.

This website

The content and design of this site belong to us or our licensors. Links to other sites (delivery platforms, maps) are for convenience; we are not responsible for their content.

Law

These terms are governed by Portuguese law. Consumers keep the protections of the law of their country of residence.